Shipping and Delivery
Shipping charges varies according to your orders, quantity and delivery address.
On most occasions our courier will deliver your order without you needing to sign for it. We have found this method called AUTHORITY TO LEAVE WITHOUT SIGNATURE (ATL) the most convenient. If you are not home the courier will leave your order outside your door. You do not have to collect your items from the couriers depot if you are not home to sign it.
We will not be held responsible if your parcel is delivered and then stolen from your front door/premises. Should you wish to be home to receive your order, please provide your shipping instruction when you make your purchase. We will supply you with the courier's consignment note number. You can then contact them to find out the day of delivery.
It is your responsibility as the buyer to ensure that you provide complete and correct delivery address and contact details.
A REDELIVERY FEE will apply for incomplete or incorrect delivery address. Where you nominate not to leave the parcel unattended, you must ensure that someone is home to receive the parcel.
GATED HOME COMPOUND - Where the courier cannot gain access to drop the parcel off, they may return your parcel back to us if they failed to deliver after several attempts or if they cannot reach you via the contact number you provided. When this happens, a REDELIVERY FEE will also apply. Please ensure therefore that someone home is reachable or your mobile phone is reachable.
Delivery normally takes about 2-6 BUSINESS DAYS. If you nominate a delivery address in a faraway remote location however, it may take between 7-12 BUSINESS DAYS depending on the location. If you would like to get an estimate of the delivery timeframe to your address, kindly email us at firstname.lastname@example.org advising your suburb and postcode as we will require this to provide you an estimate.